Skip to main content

Warranty

Confidence Blooms with Our "Get Growing Guarantee"

At Maidstone Tree Farm & Garden Centre, every plant is a promise of quality and vitality. With our “Get Growing Guarantee,” we ensure your gardening success.

“Get Growing Guarantee” – Warranty Policy for Trees and Shrubs:

Coverage:

  • Trees: Covered for 1 year from the purchase date.
  • Shrubs: Covered for 1 year from the purchase date.

Scope of Warranty:

  • Covers plant death directly caused by diseases or pests present at the time of purchase from Maidstone Tree Farm.
  • Does not cover damage due to:
    • Extreme weather events (e.g., drought, frost, flooding).
    • Animal activity (e.g., deer, rodents).
    • Neglect or improper care (e.g., inadequate/improper watering, fertilizing).
    • Incorrect planting or transplanting.

Proof of Purchase:

  • The original receipt is required for all warranty claims.
  • For purchases made on account, a purchase record may be available at Maidstone Tree Farm.

Care Compliance:

  • Warranty is valid only if plants are cared for in accordance with the provided Growing Guide & Planting Instructions.
  • Regularly monitor your plants’ health. If you notice signs of decline, contact Maidstone Tree Farm promptly for guidance.

Claim Process:

  • Notification: Report any concerns within the warranty period.
  • Assessment:
    • Submit clear photos of the affected plant, including close-ups of any damage or disease symptoms as well as the base of the plant.
    • You may do this online through our website. If feasible, you may be asked to return the plant for evaluation.
  • Resolution: If the claim is approved, you will receive a store credit equal to the original purchase price, which can be used towards a replacement plant or other merchandise.

Exclusions:

  • Plants Not Covered: Annuals, perennials, and seasonal plants are not covered under this warranty.
  • Sale or Discounted Items: Plants purchased on sale or at a discount are not eligible for warranty coverage.
  • Transplanted, Moved, or Improperly Watered Plants: The warranty is void if plants are relocated after initial planting or if they suffer from inadequate or excessive watering.
  • Extreme Weather Events: Damage resulting from unusual or extreme weather conditions is not covered.

Additional Services:

  • Consultation: Complimentary consultation is available to address any questions you may have about planting and care.

Important Notes:

  • This warranty does not apply to landscapers or to plants purchased at a discount or on sale.
  • Maidstone Tree Farm reserves the right to modify this warranty policy at any time. Please check with our staff for the latest information.

How to Contact Us:

Plant Assessment Form